Aviva’s published intake process says that form inquiries lead to communication with an office staff member, including information and pricing.
Be ready to discuss the care location, assistance needed, preferred schedule, and any important deadline.
The conversation helps identify whether an assessment is the appropriate next step. An assessment provides an opportunity to discuss personal routines, the home environment, and support already available.
Include the person receiving care whenever possible.
Before arranging care, clarify the proposed tasks, current rates, minimum scheduling requirements, and relevant policies.
Ask questions about caregiver availability, communication, and what happens if needs change. You should understand the proposed arrangement before deciding how to proceed.
Submitting a form does not reserve a caregiver or establish a start date. The team must confirm availability and the care arrangement before the first visit.
Once a visit is arranged, review home access, emergency contacts, and the priorities for that day.
Provide a short description of what would help. For example:
These are examples of inquiry wording, not descriptions of actual clients.
You do not need to provide a detailed medical history to start the conversation.
Call 415-463-1400. Aviva offers phone support 24 hours a day, seven days a week.
If you have an approaching discharge or another time-sensitive need, explain the deadline by phone. Response and start times must be confirmed individually.
Aviva In-Home Care | California HCO #414700119
You do not need a finished care plan before contacting Aviva.
Start with what has changed, which activities have become difficult, or when your family needs additional support. We can discuss the services that may fit and the next steps for assessing your needs.
Complete the form below or call 415-463-1400. A free care assessment is available.
An Aviva staff member follows up to discuss your needs, services, and pricing. Be ready to explain the care location, activities requiring assistance, and preferred schedule. The conversation can help identify next steps, including assessment arrangements. Submitting the form does not establish a confirmed start date.
No. Begin by describing what has become difficult and what assistance would help. You might mention preparing meals, getting dressed, companionship, or planning a return from the hospital. The team can discuss appropriate service options without requiring you to arrive with a completed care plan.
Aviva advertises a free care assessment. Call 415-463-1400 or submit an inquiry to discuss assessment arrangements and your needs. Before scheduling ongoing care, ask about service rates, minimum visits, and applicable policies. A free assessment does not mean that subsequent caregiving services are provided without charge.
