Family Status Report
Aviva In-Home Care uses a Family-Centered Model of Care approach to home care services. Family-Centered care is made up of a set of values, attitudes, and approaches to services for clients with special needs and their families. Family-Centered care recognizes that each family is unique; that the family is the constant in our client’s life; and that they are the experts on the client’s abilities and needs.
Aviva works closely with the family to make informed decisions about the services and support the client and family receive. With Family-Centered care, the strengths and needs of all involved family members are considered. Studies have shown that health outcomes and levels of satisfaction are improved with this model of care. This is why this model is widely used at major health facilities across the U.S.
Family Updates That Help You Stay Involved
When you cannot attend every visit, useful information helps you understand how daily care is going.
Aviva In-Home Care records client activities and relevant observations. Authorized family members can request updates about the assistance provided and changes that may need attention.
The purpose is practical communication: what happened, what was observed, and what needs follow-up. A family update is not a medical diagnosis or a substitute for speaking with a healthcare professional.
What Updates Can Include
Aviva’s published reporting service includes daily activity records and observations about behavior, mood, eating habits, and general well-being. Relevant information can also be shared with healthcare professionals when appropriate.
Depending on the care arrangement, an update might describe:
- Activities and assistance completed.
- Meals prepared and the client’s observed participation.
- Companionship or agreed outings.
- Changes in daily routines.
- Supplies or household items needing attention.
- Questions for the family or care team.
Specific descriptions are more useful than vague statements such as “everything was fine.”
Let’s Get Started
Aviva works closely with your family, throughout the care process, to make informed decisions about the services and support the client and family receive.
Sample Family Update
This fictional example illustrates possible report content. It contains no real client information and is not a reproduction of Aviva’s reporting software.
| Report item | Example |
|---|---|
| Visit | Tuesday, 10:00 a.m.–2:00 p.m. |
| Assistance provided | Helped with the agreed morning routine, prepared lunch, and completed laundry. |
| Activities | Client chose to listen to music and look through a travel book. |
| Meals | Prepared soup and a sandwich. Client ate the soup and half the sandwich. |
| Client preference | Requested a quieter afternoon and chose to remain indoors. |
| Observation | Client reported feeling more tired than usual. Concern was passed to the care team for follow-up. |
| Household needs | Laundry detergent is running low. |
| Follow-up item | Family contact asked to confirm transportation arrangements for the next appointment. |
Actual report content depends on the services provided, the client’s preferences, and the agreed communication process.
How Often Will Families Receive Updates?
Aviva maintains daily activity records and provides family updates on request. Its public information does not establish one automatic delivery schedule for every client.
Discuss the frequency and format when arranging care. Explain whether you want information after visits, a periodic summary, or updates focused on particular concerns. The team should confirm what it can provide.
Daily documentation and delivery of a report to family are separate things. Make sure everyone understands both.
Decide Who Receives Information
Identify the people authorized to receive updates and designate a primary contact when appropriate.
Discuss:
- Which information should be shared.
- How updates will be delivered.
- Who can request changes to the care arrangement.
- How questions should reach the office.
- What to do when the primary contact is unavailable.
Not everyone involved in a person’s life necessarily has permission to receive care information.
Communication After a Hospital Stay
A return home can involve relatives, caregivers, clinicians, and equipment providers. Clear responsibilities help prevent confusion.
Share relevant discharge instructions with the care team when authorized. Confirm which provider handles each task and whom to contact when a question falls outside non-medical home care.
Routine reports should not be used as the only way to communicate an urgent concern. Ask the team how time-sensitive issues are handled.
Arrange a Communication Plan
Call 415-463-1400 to discuss family updates and your loved one’s care needs.
Aviva In-Home Care | California HCO #414700119
Frequently Asked Questions About Family Support Services
What information can a family status report include?
A family update can describe assistance provided, daily activities, meals, relevant observations, and items requiring follow-up. The content depends on the care arrangement and authorized information sharing. Reports should explain what happened during care without presenting caregiver observations as a medical diagnosis or clinical assessment.
How often will our family receive updates?
Aviva maintains daily activity records and provides family updates on request. Confirm the delivery frequency and communication method when arranging care. Daily documentation does not automatically mean a report is sent after every visit. Ask the team to explain the reporting arrangement available for your family.
Can more than one relative receive care updates?
Discuss which relatives are authorized to receive information and identify a primary contact when appropriate. The team should confirm recipients and communication preferences with the client or authorized representative. Being a family member does not automatically establish permission to receive every detail about someone’s care.
Providing Family Status Reporting in San Francisco, Burlingame, San Mateo, Hillsborough, Atherton, Menlo Park, Palo Alto, Berkeley, Lafayette, Orinda, San Bruno, Millbrae, San Carlos, Belmont, Redwood City, Mountain View, Sunnyvale, Los Altos, San Jose, Santa Clara, Albany, Montclair, Emeryville, Foster City, Oakland Hills, Berkeley Hills, San Leandro, Hayward, Richmond, Cupertino, Campbell, Los Gatos, Saratoga, Moraga, Claremont, Palo Alto Hills, & Los Altos Hills.
With Family-Centered Care, the strengths and needs of all involved family members are considered.
